Frequently Asked Questions
Will my order be charged tax?
Tax applicability varies by location. Please check your shopping cart at checkout or call us toll free for more information.
Will my order be charged a shipping fee?
The vast majority of our items ship free of charge. In the rare instance a delivery fee applies, it will be clearly disclosed before you complete your order.
Are samples available?
Yes — we’re happy to send textile and finish samples at no charge. Just get in touch and we’ll take care of it.
Do you offer trade pricing or volume discounts?
We do. Please call us toll free at (866) 663-4483 to discuss your project and see how we can help.
What is the lead time on my order?
Lead times vary by item. Some products are in stock and ship immediately, while made-to-order pieces typically have lead times of 8–12 weeks or more. Current availability is listed on each product page.
Do you sell authentic, licensed designs — or reproductions?
We exclusively carry authorized, licensed products sourced directly from the original manufacturers. We do not sell reproductions and consider unlicensed knock-offs both an ethical and legal violation of the designers’ work.
What does “Quick Ship” mean?
Quick Ship indicates an item is in stock and ready to ship without delay.
Can I request expedited shipping?
In certain circumstances, expedited shipping may be available. Please call us toll free to discuss your specific needs.
Is this item in stock?
Lead time and availability are listed on every product page. We recommend checking there first for the most current information.
What is the status of my order?
Current order status is available through your online account. If you’re unable to locate the information you need, please call us toll free at (866) 663-4483and we’ll look into it right away.
What delivery method should I expect?
Delivery method depends on factors such as item size, origin, and destination. Options range from standard carrier shipping to curbside, inside delivery, and white glove service. The appropriate method will be determined at the time of your order.
Do you ship outside the continental U.S.?
At this time we are unable to ship outside the continental United States. We apologize for any inconvenience.
Do you have a showroom?
Yes — we have a showroom in Portland, Oregon, and we’d love to have you visit. See our Contact page for hours and directions.
Where does my order ship from?
Items ship from our Portland warehouse or from partner warehouses and factories located in the U.S. and Europe.
Is assembly required?
Most items arrive ready to use with little or no assembly. If you have questions about a specific piece, please don’t hesitate to call us.
What are your customer service and showroom hours?
Our team is available by phone Monday – Friday, 10am – 6pm Pacific. Our Portland showroom is open to the public during the same hours.
What is your return policy?
Please refer to our Returns & Policy page for full details.
portland or 97209
tele: 503.242.1967
toll-free: 1.866.663.4483
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